Frequently Asked Questions
Find answers to common questions about our services
General Questions
How do I apply for a Certificate of Occupancy?
You can apply online by creating an account on our portal, completing the application form, and uploading the required documents. The process typically takes 30-45 days depending on document completeness.
What documents do I need for property registration?
Required documents include: valid ID (NIN, Driver's License, or Int'l Passport), proof of ownership, survey plan from a licensed surveyor, tax clearance certificate, and passport photographs.
How long does property registration take?
Processing times vary by service: C of O (30-45 days), Property Transfer (45-60 days), Document Verification (Instant), Survey Verification (7-14 days).
Payment & Fees
What are the payment methods accepted?
We accept bank transfers, debit/credit cards, and online payment through our secure payment gateway. All payments are processed in Nigerian Naira (₦).
Are the fees refundable?
Processing fees are generally non-refundable once your application enters the review stage. However, if your application is rejected due to our error, you may be eligible for a refund.
Technical Support
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email to reset your password.
How do I verify a land document?
Use our verification portal by entering the document ID and verification code found on your document. The system provides instant verification results.